Language:
English
English
Русский
Knowledge base
New Support Ticket
Check ticket status
How can we help you today?
Buy crypto
(14)
Buying crypto with OWNR Wallet: video tutorial
How long will my verification take?
What do I need to provide for verification?
Can I buy crypto without KYC?
See all 14 articles
Exchange
How to exchange currencies in OWNR Wallet?
I can’t exchange BTC (LTC etc.) to USDT
Fees
How do I set fees?
Fees in the Ethereum network
Fees in other blockchains
Why is the fee for sending USDT higher than the fee for sending ETH?
Getting Started
How to create a new wallet
How to restore / import your existing wallet
How can I back up / restore my wallet?
Managing your funds
How can I receive funds to my wallet?
Where are my tokens?
Why does currency price / exchange rate differ from the one I see elsewhere?
Managing your wallet
(5)
How to add a new coin or ERC20 tokens
How to generate new address
How can I add a generic Ethereum contract?
Which coins are supported by OWNR?
See all 5 articles
Partner Portal
How to order a card through Partner Portal with a promo code?
How to order a card through Partner Portal with an invitation link?
Prepaid Card
(16)
Documents for the countries with additional requirments
How to activate my prepaid card?
What cryptocurrencies can be exchanged in the app?
What fiat currencies does the card support?
See all 16 articles
Security
(5)
I forgot my OWNR Wallet PIN / Lost mobile phone
What happens to my coins if your servers are hacked?
Do you log my activity on your servers?
Is it possible to import OWNR wallet private keys to another non-HD wallet?
See all 5 articles
Transactions
I’ve sent my coins to the wrong address. Can I cancel my transaction?
I cannot see my transaction status.
Why is my transaction unconfirmed or pending for a long time?
How do I check my exchange transaction status in OWNR Wallet?
Wallet info
What exactly does ‘HD wallet’ mean?
How do I change the language?
What are “Default”, “Compatibility” and “New” addresses?
