KYC verification
KYC (Know Your Customer) is the process of verifying the identity of a client. KYC is needed to prevent possible fraud (money laundering, for instance). List of countries we currently DO NOT accept purchase orders from can be found in this article.
General Requirements
- You are required to attach a clear, fully visible, colorfull scanned image or a photo of each document requested. Photocopies are not accepted.
- Ensure all four edges of the document are fully visible
- The signature is clearly visible
- We accept the following document formats: JPG, JPEG, PNG, GIF or PDF
We may contact you by email upon the submission, should clarification be required. We reserve the right to ask for additional documents and/or decline verification if your documents do not comply with our requirements.
Please stay in touch until you get the ‘KYC Verification Passed’ email from us. We may need up to 1 business day for additional checking before the transaction is approved.
Timeframes
All the documents must be provided within 2 business days (48 hours) from the moment the order is submitted. If these 2 business days are interrupted with Saturday and Sunday, please mind that we use UTC+3 time zone for the countdown.
E.g. If you submit the order on Friday, 2 p.m. UTC+3, the deadline is Tuesday, 2 p.m. UTC+3, regardless of your time zone.
1. Proof of Identity
Please attach an unexpired National ID Card, International Passport or driving license so that the details below are visible
For Proof of Identity, only documents in Latin characters (a-z) are accepted. If a document is written in non-supported characters, please attach an English translation prepared by an accredited translator or an authorized lawyer / legal translator. The translated document must be certified by the translator.
The translator must confirm in writing on the translation: I certify that this is a true copy of the original document produced by on [insert date, month and year]. [Signature of certifier] [Full name of certifier] [Occupation, qualification or registration number (if any) of the certifier, which makes them eligible to certify documents]
2. Proof of address
Please attach a statement not older than 3 months from a utility company, service company, some licensed corporation or government authority. Your name and residential address must be clearly visible on the document. Mobile bills are not accepted.
Important:
- Utility bill must be a photo or scanned image of a paper document;
- If you have an online utility bill, submit the full document (all pages) in PDF format;
- The document must be associated with your name and your home address;
- It must be issued within 3 months;
If a document is written in a language different from English, please attach an English translation prepared by an accredited translator or an authorized lawyer / legal translator. The translated document must be certified by the translator.
The translator must confirm in writing on the translation: I certify that this is a true copy of the original document produced by on [insert date, month and year]. [Signature of certifier] [Full name of certifier] [Occupation, qualification or registration number (if any) of the certifier, which makes them eligible to certify documents]
3. Proof of Funds
Proof of Funds (PoF) is a document (or set of documents) proving that the source of the funds sent is legitimate.
We accept one of the following as PoF:
- Recent payslip from your employers
- Sale contract of a personal asset (a house, a car, a company, etc.)
- Bank statement (savings account extract, salary deposits, etc.)
- Heritage / gift (copy of the will, notarized letter, etc.)
- Loan agreements
- Other supporting documents (a letter signed by a lawyer or a Notary Public, etc.)
If a document is written in a language different from English, please attach an English translation prepared by an accredited translator or an authorized lawyer / legal translator. The translated document must be certified by the translator.
The translator must confirm in writing on the translation: I certify that this is a true copy of the original document produced by on [insert date, month and year]. [Signature of certifier] [Full name of certifier] [Occupation, qualification or registration number (if any) of the certifier, which makes them eligible to certify documents]